Basic Email Hosting - Customize The Smartermail URL


A company specific URL can be used to mask the provided Smartermail URL. This provides end users a more familiar and distinguishable means to access the basic email portal.


Active Basic Email services, see Add Hosted Services


A custom SmarterMail URL is configured within DNS at the location of where the domain is hosted using an A record. A records can be created and/or modified with the administration tools through a domain provider. If the domain was registered through, or the name servers are pointed to ITSolutionsNow, the autodiscover record will be configured automatically via the ITSN services control panel.

These are general configuration steps, and not necessarily specific to one hosting company, nor potentially applicable to all.

1. Access the administrative console for the domain.

Go to the DNS provider's website, and locate the client access portal.

2. Locate the page to update the domain records.
This is sometimes found under Advanced Settings.


3. Add an A record.

  • Create a DNS A record for pointing to
4. Save Changes.
5. Test the A record.
Expect some latency between adding the record, and the record resolving correctly. To test if the record has propagated, from a local computer ping If the ping returns, the record is correctly in place.

What Is Next?

Add Hosted Services

Basic Mail Web Access

What Are The Messaging Restrictions

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