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Exchange Hosting - View Exchange Public Folders in Outlook

Prerequisites

Active Exchange services, see Add Hosted Services, Autodiscover Record, Outlook 2010 or Outlook 2007 installed.

 

Summary

This article demonstrates how to open a public folder in Outlook 2007, Outlook 2010, and Outlook Web Access.

As mentioned previously in the Autodiscover Record support article, certain higher functions of Exchange Mail require an Autodiscover record to work correctly in Outlook. To open a public folder, an Autodiscover must be in place. Without one it is not possible, and absolutely will not work in any environment other than Outlook Web Access.

 


 Please note that public folders will be phased out of service by the end of 2012, and are not available to new customers.   Organizations with public folders in place should start planning a migration to SharePoint 2010.    

View Public Folders In Outlook 2010:


1. With Outlook 2010 open, locate the navigation pane in Outlook (typically one the left side of the screen), find the Folder List button and click on it.

 


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2. Folders will now appear in the navigation pane underneath the mailboxes. Locate the folder entitled Public Folders, and click on the small arrow next to it to expand it. The public folders of the organization that the user has access to will now be displayed.

 


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3. If the public folders do not display, check the rights of the user for that folder, then download the offline address book, and additionally check accessibility in Outlook Web Access. Should those three items not correct the issue, contact support@itsolutionsnow.com for assistance.

 


 

View Public Folders In Outlook 2007:


1. With Outlook 2007 open, locate the navigation panel in Outlook (typically one the left side of the screen), find the Folder List button and click on it.

 


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2. Folders will now appear in the navigation pane underneath the mailboxes. Locate the folder entitled Public Folders, and click on the small plus symbol next to it to expand it. The public folders of the organization that the user has access to will now be displayed.

 


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3. If the public folders do not display, check the rights of the user for that folder, then download the offline address book, and additionally check accessibility in Outlook Web Access. Should those three items not correct the issue, contact support@itsolutionsnow.com for assistance.

 


 

View Public Folders In Outlook Web Access

1. In a web browser navigate to the Outlook Web Access portal (webmail.myhostedservice.com), and login using the full email address and password.



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2. Locate the navigation pane in Outlook (typically one the left side of the screen), find the Public Folders button and click on it.

 


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3. Click the arrows next to Public Folders, and the organization name to reveal the public folders the user has access to.

 


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4. If the public folders do not display, check the rights of the user for that folder. Should the rights appear correct, contact support@itsolutionsnow.com for assistance.

 


 

What Is Next?

Configure Autodiscover Record,

Create A New Public Folder In Outlook,

Download Offline Address Book,

Share A Public Folder In Outlook 2011.

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2 Comments

  • 0
    Avatar
    http://www.mudanzasvalemcia.com

    Public folders in the outlook is also very important for all of us without the inbox and outbox the  http://www.kettyediting.com people cannot able to send and receive mails from the other parties. The technology makes a lot of work free for the people.

  • 0
    Avatar
    adam

    Public folders provide a way to collect, organize, and share information with others in an organization. Typically, public folders are used by project teams or user groups to share information on a common area of interest. VCP-510 braindumps

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