Perform an Advanced Search to expand upon a normal search and provide specific information to the mail related item that's trying to be located.
1. Login to the cloud archive service by navigating to the unique company URL provided in the welcome email. It should be in the format of https://companydomain.archive.getcloudservices.com
2. Upon logging in, the associated mail account attached to the archive service will be displayed. Near the center of the archive locate and click on the Advanced Search button.
3. After clicking the Advanced Search button, the associated dialogue will be displayed. Once the desired options have been entered click Search.