Billing: Add Or Remove Hosted Services
Summary
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Before any additional hosted services may be configured a correlating hosting space or package must be purchased. The services added or removed should reflect the desired amount exactly, not superfluously, as the monthly bill corresponds with the total appearing in the billing control panel. Any service added or removed will be pro-rated based on the number of days utilized in the current month. This article will demonstrate how to purchase an additional service under the assumption the account is current, and the user has the requisite credentials available to do so. |
Prerequisites
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1. In a web browser navigate to the ITSolutionsNow account management website: https://client.exchangemailhosting.com/ |
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2. Login using the account management credentials created during account sign up. |
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3. After a successful login, the browser will redirect to the account home page. Then, from the across the top of the home page click on, Services, then My Services. |
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4. The domains belonging to the account will be displayed on the center of the screen. Click the, View Details, button associated with the domain that will have its services modified. |
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5. The active services under the domain are displayed on this page, please review before modifying any services. Once services have been confirmed for accuracy across the top of the page click Management Actions, then Upgrade/Downgrade Options, button. This will load the service modification page. |
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6. The services active under the account will be displayed under two columns. The first column, Current Configuration, displays the current services whereas the, New Configuration, column will be the new configuration after the value in the text field is modified. Specify the service total and not the quantity to be added in this field. For example if there is only a two Exchange mailboxes active, and one need to be added, enter three in the text field. Conversely, to decrease services for the account simply enter a quantity lower than the value previously listed. After entering the values and reviewing for accuracy click the, Click to Continue, button on the bottom of the page. |
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7. Order information including total quantity and invoice amount will be displayed on this page. The total due will reflect a pro-rated amount based on the services added or removed . After once again reviewing for accuracy select the, Credit Card, payment option to continue. |
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8. To complete payment and finalize the order first verify the contact information, and then select the appropriate credit card option. If there is a previously stored credit card on the account (as in the example below), it will be selected by default otherwise credit card information will need to be entered. Once the information is correctly entered click the, Click to Continue, box to finalize the order. |
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What Is Next?
Add & Activate A New BES User,
Create Billing Control Panel Contacts,
How To Create A CRM Organization,
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