Exchange Hosting - Autodiscover for Exchange 2010


Active Exchange services, see Add Hosted Services.


An Autodiscover performs a multitude of tasks for the hosted exchange environment. It allows automatic profile configuration for Outlook clients and mobile devices, in addition to providing higher level Exchange features such as offline address books, and out of office notifications. Without an Autodiscover record, exchange mail will not function as it was designed to.


An Autodiscover record is configured within DNS at the location of where the domain is hosted using either a CNAME or A record. Autodiscover records can be created and/or modified with the administration tools through a domain provider. If the domain was registered through, or the name servers are pointed to ITSolutionsNow, the Autodiscover record will be configured automatically via the ITSN services control panel.


These are general configuration steps, and not necessarily specific to one hosting company, nor potentially applicable to all.

1. Access the administrative console for the domain. 

2. Locate the page to update the domain records.
This is sometimes found under Advanced Settings.

3. Add one of the following forms of an Autodiscover record.

  1. Create a DNS A record for pointing to
  2. Create a DNS CNAME record for pointing to

4. Delete or replace any existing Autodiscover records.

5. Save Changes.
6. Test the Autodiscover record.
Expect some latency between adding the record, and the record resolving correctly. To test if the record has propagated, from a local computer ping If the ping returns, or, the record is correctly in place.


What Is Next?

Add A SPF Record

Download Offline Address Book

How To Add A Delegate

Open An Additional Mailbox in Outlook & Outlook Web Access

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