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Exchange Hosting - Enable & Configure SPAM Filtering

Prerequisites

Active Exchange Email services, see Add Hosted Services

 

Summary

This procedure will demonstrate how to access, and configure the spam filter for an exchange mailbox.

 


 

1. In a web browser navigate to the Outlook Web Access portal (webmail.myhostedservice.com), and login using the full email address and passwor


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2. On the top right of the screen below the mailbox name, locate, and click on Options. This will redirect you to the OWA options screen


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3. The left side of screen will feature a column with the various OWA option categories. Click on the last category listed, Block or Allow.


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4. This page controls the junk email or spam filtering for a user account. It is the most immediate client end filter to the exchange server. Any changes made here will effect how junk email is processed before reaching any devices connected to the given mailbox.

By default Junk email filtering will be turned off for all new accounts. If there is a need for the filter, select the radio button Automatically filter junk e-mail and then click the Save box at the bottom of the page the enable filtering.

The integrated email filter is flexible in its configuration and may be customized to address any SPAM problems. There are two lists that extend the functionality of the filter, Safe Senders and Recipients, and Blocked Senders. As implied respectively the lists will handle email based on the sender's presence on either list.


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5. The integrated email filter is flexible in its configuration and may be customized to address any SPAM problems. There are two lists that extend the functionality of the filter, Safe Senders and Recipients, and Blocked Senders. As implied respectively the lists will handle email based on the sender's presence on either list and distribute that email to the inbox or junk email folder. Email addresses may be entered individually in the Enter a Sender or domain here line, or from one of the two mass contact options:

  • Trust email from my contacts: All entries appearing in contacts, and not suggested contacts, will automatically be white-listed and skip the junk email filter.
  • Don't trust email unless it comes from someone in my Safe Senders and Recipients list or local senders: Email addresses not listed on the safe list, or a member of the user's organization will automatically be sent to the junk email folder. This is the most stringent filter setting, be sure to keep the safe senders list updated and check the junk email folder regularly.

 

6. The application of the SPAM filter should be a tiered implementation, adjusting gradually to the highest settings based on the amount of SPAM received. Exorbitant amounts of SPAM still reaching the inbox after these changes could indicate another problem such as no SPF record, or email forwarded from another account. If email is being forwarded from another account it will effectively bypass ITSN filters. Finally if all these are applied, and no extraneous circumstances such as the aforementioned examples are causing SPAM, forward an example email to support@itsolutionsnow.com and the support staff will analyze the email.



What Is Next?

Disable Conversation View In Outlook Web Access

Open An Additional Mailbox in Outlook Web Access

Outlook Web Access Timeout

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