Web Hosting - Backup Web Site Data


Active Web services, see Add Hosted Services, previously configured domain name, existent FTP account, FTP client.


This article will demonstrate how to backup website information via FTP.

1. In a web browser navigate to the ITSolutionsNow services control panel:

2. From the center of the screen hover over the Web icon, and then select Web Sites.

3. Click the pertinent website.

4. The web site properties will load, displaying the current configuration of the website. In the center of the page will be the path of the website, record the path as that is the root of all the website files.

5. If not already known, determine the FTP settings of the account by referencing the support article Determine the FTP Server Address. On that same page of information will also be the FTP user accounts. Write that down along with the the FTP account information, and root folder information.


6. There are a variety of programs and methodologies for accessing an FTP site, for simplicity it is recommended to either use the native file browser built into Windows operating systems, or use an excellent third party application such as FileZilla. In the following steps FileZilla will be used for its universal interface across different operating systems, and its ability to save and manage multiple websites. After downloading, and installing FileZilla, open the program and click the server icon just under the File menu.

7. Click on New Site.

8. In the upper left corner of the screen click once on New Site, to modify the text value to something that references the organization's website. Next fill out the following information in the respective categories (PLEASE NOTE: values entered in the image may not correspond, or be applicable to another organization's settings and are only in place to serve as an example):

  • Host: IP address obtained from Step#5.
  • Protocol: FTP.
  • Encryption: Use plain FTP.
  • Logon Type: Normal.
  • User: Username determined in Step#5.
  • Password: Password specified in Step#5.

Upon completing all the indicated fields, click the Connect button.

9. FileZilla will begin to connect to the FTP site, generally speaking any text response in green is a successful connection, and any response in red will prevent a connection to the FTP site. Once connected the folder hierarchy of the FTP site will be displayed, expand the folders until the root folder of the site is reached, and then click on it to show its contents in the Filename window on the lower right of the program. Typically, and as configured in this case, the wwwroot folder serves as the container for the website directory.

Next on the left side of the program will be an explorer windows to navigate the local computer. Locate the folder the site contents will be download to, and click on it to show the contents of the inside of the folder. The two bottom file name windows will now display the root of the folder to be transferred to, and website root folder respectively.

Drag, and then drop the contents of the wwwroot (or specified site root) folder into the local folder. The site contents will begin to download. Take note of the transfer dialogue at the bottom of the program once the transfer has completed, successfully, the only tab among Queued files, Failed Transfers, and Successful Transfers that will have a number next to it will be Successful Transfers. If any other category has a number next to it, determine which file failed and attempt the download of that particular file again.


Common Questions That Apply To This Article

How do I download or backup my website?

What Is Next?

Add An Advanced Statistics Site

Change The ASP.Net or PHP Version Of A Site

Install A Microsoft Web App

Publish A URL To Google Search


Backup, Content, Data, Download, FileZilla, FTP, Site, Web, Website
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