Changing & Requesting A New Password

Forgotten Password

If you forget your password, just click the Login link (located at the top right of the page above the menu bar) and then select the Help! I don't know what to enter here! link. Thereafter enter your email address at the prompt(it has to be same address you used to sign up) and an email will arrive in your mailbox with a link to reset the password.


Changing your password

A password can be changed at any time by logging in to the help desk and updating your user profile.
To change your password

  1. Log in to the help desk.
  2. After logging in, select the Profile link (located at the top right above the menu bar).
  3. To change your password, select Actions > Change Password.


  1. A prompt will ask you to enter your current password and then a new password.


  1. Click Change Password.


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