BlackBerry - Add & Activate A New BES User


Active BES with both a wireless provider, and ITSN see: Add Hosted Services


This article will demonstrate how to activate a BlackBerry.


Before activating a BlackBerry device, please contact the appropriate wireless carrier and confirm that BlackBerry Enterprise Service (BES) are activate. This is different from the BlackBerry Internet Service, which comes by default with BlackBerrys. Without the BlackBerry Enterprise Service activated by a carrier, BES services through ITSN will not work. Please note, before activating a BlackBerry device with any new hosting provider it is always a good idea to perform a reset, or system wipe, on the device.

After confirming active BES services with the wireless provider, it now becomes necessary to verify that a new BlackBerry user can be created. This is determined by examining the total services purchased (quota), vs. the active users of the service, to determine the available allotment. The available allotment must be greater than or equal to what will be created. The allotment must not surpass the quota, and either display a yellow, or green bar:


If the quota is at capacity, or there is no available allotment, a red bar will be displayed:


For maxed quotas read the support article Add Hosted Services on how to add a new BlackBerry sync service.


1. In a web browser navigate to the ITSolutionsNow services control panel:



2. Click on, Hosted Organizations.



3. Click on the organization name.



4. The organization home page will now be displayed. On the left side of the page the active services will be displayed, under the BlackBerry section click BlackBerry Users.



5. After the BlackBerry user section loads click on the Add BlackBerry User button.



6. On the right side of the display field click the small address book icon to open the organization user list.



7. A small window will load with the user address list, from this list either search, or scroll to the desired new user. Click the user name to close the window



8. The previous screen will once again be displayed, but this time with the recently selected BlackBerry user. Click the Add BlackBerry User button



9. The user property page will have two activation options manual entry, and randomly generated. The former, manual, will allow you to specify the activation password and the time to live (TTL) of the password. This password will have to be given to the end user, as it will not be emailed out. The latter option, will both generate and send an email to the user with their activation password. It is not possible to specify a TTL for an automatically generated password. Whatever the option select the appropriate radio button, and then click Set Password to set/generate the activation password.



10. The device activation now turns to the phone. There are a few prerequisites that must be met before the phone can be activated.

  • BlackBerry Enterprise Services must be active for the phone via the wireless provider.
  • The phone must have strong reception via wireless provider, or WIFI network.
Once the above items are confirmed, locate Enterprise Activation on the BlackBerry via:
  • Options
  • Advanced Options
  • Enterprise Activation
The enterprise activation screen will prompt for an email address, password, and on some phones a server address field. Enter the email address and the specified activation password for the user, but leave the server name field empty. Next hit the BlackBerry button, and select activate.


Activation of the phone can take upwards of fifteen minutes depending on the speed of wireless signal, phone, and volume of user data.

If there are any problems encountered activating the BlackBerry, please refer to the activation troubleshooting article; Troubleshooting BlackBerry Activation Issues



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