1. A reset of a BlackBerry smartphone is a troubleshooting method that completely turns off and restarts the BlackBerry smartphone's operating system software and applications. It is a useful first step if a BlackBerry smartphone is experiencing hardware, software, or wireless network problems.
Note: A reset of a BlackBerry smartphone does not delete any settings or data.
There are two options for performing a reset: a hard reset and a soft reset.
A hard reset involves physically removing the battery from the BlackBerry smartphone and then reinserting it. To perform a hard reset, complete the following steps:
A soft reset is a three-key combination that resets the BlackBerry smartphone without removing the battery. It is only available on BlackBerry smartphone models with a QWERTY keyboard. Do not attempt to perform a soft reset on BlackBerry smartphones that are equipped with SureType® technology or the SurePress™ touch screen, such as the BlackBerry® Pearl™ Series, BlackBerry® Pearl™ Flip Series, and BlackBerry® Storm™ smartphone.
To perform a soft reset, complete the following steps:
2. A hard device reset, or wipe, is used to erase security elements on the device, data, and restore the device to factory default settings. It is typically used when switching devices, migrating from one Exchange server to another, or severing as a last resort in resolving a issue with the device. Please reference the support article on how to wipe a BlackBerry.