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Remove A Message Stuck In The Outbox

Prerequisites

Active Exchange services, see Add Hosted Services.

Summary

This article demonstrates how to remove a message stuck in Outlook 2010.

 

1. If a message becomes stuck in the Outbox, put Outlook into offline mode, by clicking the Send/Receive tab, and then the Work Offline button.

 

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2. Close and Restart Outlook, then attempt to more and/or delete the message. Once message action is taken, repeat step 1 to connect Outlook back to the exchange servers.

 

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